TracPlus reassures clients in light of Covid-19 pandemic

covid tracplus

In an open letter to customers, TracPlus CEO Trevor McIntyre discussed the unprecedented events the world, and the helicopter industry, faces

He said: “We want to assure you that in the face of adversity, your safety and support remains, as always, our top priority. Here at TracPlus, we have implemented measures to do what we can to support you, keeping you and your teams safe, continuing to provide tracking, 24-hour distress and emergency monitoring, ensuring you are always in communication with your most valuable asset, your people. We remain vigilant and steadfast in our commitment to provide every customer with the highest standard of support possible. More so now than ever, we remain firmly committed to helping you, our customers, as you seek to help others.”

Whilst we prepare ourselves and our families for a four-week period of community isolation, we have, for the last month, been busily preparing our business to ensure that all customers continue to receive a high level of service, whilst keeping our team safe. By doing so, we are able to ensure that essential communications between our team and our customers are not disrupted.

Our teams are set up to continue providing all services to clients throughout this lock-down period in New Zealand, and across the world.”

Measures TracPlus is taking to support customers include:

  • Deploying additional support team members to increase coverage.
  • First line of escalation in emergencies at no addition cost.
  • Offering the new cloud-based platform, U1, which is on track for early migration to provide additional scalability, enhanced security and additional monitoring features.