The contract was originally initiated in 2016 and has now been renewed for a further five years under Viking’s Maintenance Plus (M+) Program. The FAP operates 12 Series 400 Twin Otters that provide civil protection, environmental monitoring, critical infrastructure support and emergency medevac services in the remote Amazonian regions of northeast Peru.
Viking specifically developed the M+ program to meet FAP’s requirements for a single-contract instrument that provides budget predictability, a streamlined procurement process for continuous flow of factory-new spare parts, up-to-date technical publications, on-site technical training, and digital tools for monitoring scheduled maintenance events.
Since implementing the initial Performance-Based Logistics support contract in 2016, Viking’s M+ program has helped the FAP maintain spare part inventory levels, maximize its Series 400 Twin Otter fleet utilization, and increase dispatch reliability rates to further enable the organization’s critical operational and training requirements.
Gregory Davis, Viking’s Vice-President Customer Service & Product Support, said: “As the OEM for the De Havilland Twin Otter, we are continuously evolving our customer support offerings to help operators manage their fleets with safety and efficiency in mind.
“Our M+ program is one example of how we work with customers to understand their needs and develop custom support services to suit them. We are proud to continue providing this comprehensive service to the FAP.”
The FAP’s purchase of 12 Series 400 Twin Otters is Viking’s largest single-customer order of new production aircraft to date. Delivered between 2011 and 2014, the aircraft are configured with land gear and floats to provide critical infrastructure support, medevac services, environmental monitoring, civil protection and troop transportation to remote regions in northeast Peru.